Originally Posted by
jspira
People aren't always exactly the same size year after year, plus, as someone upstream mentioned, the cut and sizing may vary year to year even for the same product.
Given the more complete explanation provided, I would tend to put the onus more on Brooks Brothers. Perhaps writing a clear letter to Brooks Brothers customer service outlining the facts in an almost bullet point-like manner (but without the grammatical errors in this thread) would bear fruit.
Yes, this is the correct way to handle this situation.
I used to work retail and the biggest issue was when customers chose a custom designed system and bought it, then tried to return it, we could not because it had been altered from the original.
Normally when the customer pushes back, we would issue a store credit to keep that customer happy. No refunds given as the custom designed system is rather useless to the majority.....