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Thread: What to expect when making a complaint to BA?
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Old Mar 7, 2018 | 12:01 pm
  #15  
subject2load
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Join Date: Sep 2013
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Originally Posted by HIDDY
One of the nicest outcomes we've had from BA was after we had flown in economy during which one of our bags went missing. They not only sent us a lovely letter but arranged a bouquet of flowers to be delivered to my wife.

That was back when even the cheapest air fares were expensive right enough.
Lovely letter ..... bouquet of flowers ..... cheapest air fares were expensive.

Amazing. But then again, I guess the world really was a very different place back in the 1950’s

Re OP’s response letter : love the line “I’m sorry that as a BLUE (sic) member you think that the experience has not been great”
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