FlyerTalk Forums - View Single Post - Denial return policy, where to complain?
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Old Mar 7, 2018 | 11:39 am
  #17  
jspira
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Join Date: Jan 2010
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People aren't always exactly the same size year after year, plus, as someone upstream mentioned, the cut and sizing may vary year to year even for the same product.

Given the more complete explanation provided, I would tend to put the onus more on Brooks Brothers. Perhaps writing a clear letter to Brooks Brothers customer service outlining the facts in an almost bullet point-like manner (but without the grammatical errors in this thread) would bear fruit.
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