Originally Posted by mrkjd

Well, during a recent dreamliner 787 flight with BA the extra legroom seat I paid extra for was broken and would not recline. Crew couldn't/wouldn't reseat me so as a Gold Card member thought I would use the "dedicated" complaints line. No response after 3 weeks so sent a registered Letter Before Action which seemed to at least get a response. The CS assistant assigned the case was (frankly) boarderline hostile and unhelpful from the outset. I got nowhere with my request for compensation (including costs for the registered letter). There final argument was that "seat 30A as a bulkhead seat is designed not to recline so no compensation can be considered". This is just plain wrong! I have flown that seat on the same aircraft (and the opposite one 30K) previously and The other seats in that row all reclined. I have exhausted their complaints procedure so, armed with their farcical response I want to take the matter through the Small Claims process. Has anybody on here any experience with doing this with BA / another airline and can anybody on here confirm that Seat 30A on the BA 787 definitely reclines (unorthodox expert testimony but worth a punt through Small Claims). Ohh - and what address should I have the notice served (they haven't bothered to reply to my request for that either)