I switched from Lufthansa to BA in January, because of the BA tier / Avios program.

My journey is pretty much FRA-LHR return, where Miles and More doesn’t offer much.

The last three weeks has seen multiple cancelled and delayed flights, bits of trim hitting me on the head during a flight, drinks being spilled on me, baggage being put on the wrong flight (I was not on a cancelled or delayed flight on this occasion) and arriving damaged, and a couple of other things.

I filled out an online form at BA.com documenting my experience with them, and the response I got back was very passive-aggressive, no explanation about why some of the events happened, and that’s it case closed.

Maybe I was expecting too much? “I’m sorry that as a BLUE member you think that the experience has not been great. These things happen” was the general response I got. No idea why my tier was capitalised by the responder, I hadn’t mentioned the BAEC at all (and my tier was recognised as bronze at the time of filling the form out).