Originally Posted by
LRMErnst
As a last resort, I wrote my sob story to Customer Care (using almost all 2,000 characters in the process) and to my surprise, I logged in this morning to see that the RPU had been redeposited as of yesterday, despite not yet getting a response from Customer Care. Coincidence? Luck?
It's a commonly reported issue. UA has basically no insight after-the-fact into how an R class ticket was supported and they tend to see the fact that an RPU was debited, applied to the reservation, and that you flew in R.