Booked a 'special' room for Xmas, with outdoor hot tub and kitchen. Got the actual keys (not key cards) to the property from the front desk. Walked in on half dressed individual that took the the wrong room (knowingly IMO, as he stayed there before - "The Cottage" sounds different from Room #9 ). Because it was Xmas, the housekeeping had been sent home, and we had to take 'that guy's" room, without the special features we were looking forward to. Disappointing, despite the discount.