Thread: Uber ratings?
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Old Mar 5, 18, 3:42 pm
  #8  
steve64
 
Join Date: Nov 1999
Location: Phoenix, AZ USA
Programs: DL-Platinum / AS-MVPG75K / Hyatt - Glob / Hilton-Diamond
Posts: 1,498
Originally Posted by Scots_Al View Post
Thanks all. Is this expectation that 5=satisfactory and anything beneath that=bad made clear on Uber?

It (clearly!) wouldn’t occur to me! In the absence of anything to the contrary I would have assumed something like:

5=excellent
4=very good
3=satisfactory
2=poor
1=very poor

And, as I said earlier, the vast majority of taxi journeys will only ever be satisfactory in that you get precisely what you pay for, nothing more or less.

I can’t believe I’m the only one to think this, but either way it highlights the risk of using something so variable.
That's the way I would have intuitively thought.
But that's not how it works. Essentially a 5 = "I had no issues". If you had an issue then you down rate to indicate the severity of the issue.

As a relatively new update, (I think for both drivers and passengers), if you rate below a 5, they now ask for a generic reason. So at least at that point, you get a clue that the rating "system" is a bit different than you'd think.
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