Originally Posted by
Scots_Al
Thanks all. Is this expectation that 5=satisfactory and anything beneath that=bad made clear on Uber?
It (clearly!) wouldn’t occur to me! In the absence of anything to the contrary I would have assumed something like:
5=excellent
4=very good
3=satisfactory
2=poor
1=very poor
And, as I said earlier, the vast majority of taxi journeys will only ever be satisfactory in that you get precisely what you pay for, nothing more or less.
I can’t believe I’m the only one to think this, but either way it highlights the risk of using something so variable.
That's the way I would have intuitively thought.
But that's not how it works. Essentially a 5 = "I had no issues". If you had an issue then you down rate to indicate the severity of the issue.
As a relatively new update, (I think for both drivers and passengers), if you rate below a 5, they now ask for a generic reason. So at least at that point, you get a clue that the rating "system" is a bit different than you'd think.