Originally Posted by
lexdevil
Spent last week w/ 16 high school students visiting DC. We stayed at the Key Bridge Marriott. I had a total of 6 rooms and used mobile check-in. I requested a 4:00 PM check-out on the app.
On Friday, departure day, the other chaperone and I stayed at the hotel while the kids braved the winds and visited some of the few places that were open. I was not sure if we would really have late check-out on all of the rooms, because on arrival, the woman at the front desk told me my elite benefits would only apply to 3 rooms. I expected they would only apply to one, and assumed she was getting this confused with the limit of three rooms for earning points.
Because I thought there was a good chance we would not have late check- out on all of the rooms, I had the kids store their bags in my room before they left. Most returned from their outings around 2:00 PM, and though their bags were in my room, a few tried to enter their rooms to hang out before we were due to depart for DCA.
For at least two of our rooms, students were still able to enter their rooms using their room keys, but there were already new guests checked into those rooms. In one case, a girl walked into her former room to find a man sitting on the bed. In the other case, there was a man in the bathroom.
I contacted the front desk to let them know about the problem. I assume that the new guests were upset (they should have been). The front desk confirmed that they had checked new guests into the rooms. They could not explain why our keys still worked. They did not seem all that concerned about the issue, though they eventually sent someone up to check on it after I insisted that it was important.
I can't imagine what could have caused this. I wonder if using the app to request 4:00 PM check out might have caused all of our keys to expire at 4:00 PM. But even if this were the case, wouldn't checking a new guest into the room have cancelled the earlier keys? If not, this seems like a real problem.
Does anyone else have any ideas about what might have caused this?
And you could not extend the check out time, regardless of when a guest would want to check out it was standard for 12pm. Sometimes 11am when the clocks get moved. A FDA might've punched in the wrong dates, very plausible especially in the middle of a large group or the making of keys for multiple groups.
What makes it interesting is the kids keys still worked after new guests checked in. A FDA might've just copied your keys which makes no sense for a new guest but hey I was new once too.