Originally Posted by
bocastephen
These definitions are fluid - and that's the point. United is a service business, Spirit is a transportation business. Greyhound is a transportation business, Sleep Bus is a service business. The problem occurs when a company like United decides to be like Spirit for 99% of its customers and SQ for 1%, and then fails both. Once upon a time during the CO days, it was like working at Nordstrom, and now it's like working at Walmart. Why? Because the board of directors continually violates the principles of "From Good to Great", hiring the wrong bus driver over and over again. Most of us wanted Alan Mulally as the new CEO before Oscar - what kind of airline would United be today with the right kind of people-centric leadership?.
This is a very insightful comment.
United needs entirely new, fresh management from top to bottom that will manage according to the "From Good to Great" principles. If you got a Mullally, issue would be to get the frontline employees and unions on board who have been burned, over and over, from these guys who couldn't run a corner grocery store w/o consults, et cetera. And, I wouldn't blame them. Still, he is the type of guy the airline desperately needs.