Originally Posted by
bse118
TLDR: Customer doesn't understand or bother to research the product he is buying. Expects the entire US domestic airline market to conform to his narrow expectations based on market dynamics in a completely different region of the planet.
Nothing to see here.
TL/DR North American airlines have indoctrinated their customer base to accept a sub-par product which they then misleadingly call "First Class" contrary to the rest of the entire world's understanding of what First Class is, on aircraft that don't even offer Business Class, then those customers defend such airlines to the death when offered conflicting opinions from those who travel elsewhere in the world in superior products.
Best comparison would be AA and EK on 1h, 3h, 7h and 12h segments, see what products each offer, in all classes of service. Are you confident AA will prevail?