I am trying to add my TT number to my SM profile. Instruction states names must match completely.

I need to change the middle name from my initial to my full middle name.

When I try to make the change, a popup advises I must do this over the phone and provides an 888 number.

For the past week, the wait has been over 2 hours.

I have zero status at the moment (Flying Colonel for life... life seems to mean the life of the program as the program is no more....)

Do I need to wait out the two hours or is there some other method to change a middle name in the Sky Miles profile?