Sadly a waste of time trying to contact anyone. You will wind yourself up doing so and if the phone is answered the operative will say anything to get you off the line.

I believe Works Tracer is updated on a batch basis and it will eventually catch up....indeed there is a decent chance your baggage will appear before it does. However this is dependent on flight frequencies etc.

Buy whatever is required, although something made to order will clearly always be an issue sadly.