Originally Posted by
IAN-UK
That's a rubbish reply on every level. i think you've been unlucky in the agent lottery.
I've never run into problems getting non-qualifying or missing stays put right, but i always call the service centre.
+1.
You can almost bank on your first reply from IHG being completely wrong. Laziness or is there an incentive scheme in place to try and screw members who don't know what's going on???? I've had an agent claim that award nights don't count for status.
Anyhow, by following up again it should be sorted out.