I'm a Platinum member who just stayed two nights. The best thing about the place is the friendly, helpful and kind staff.
That said, I just found it really odd.
It's big, full of marble and lots of gold and is just really bright.
I was upgraded to something just below a Presidential Suite. It was huge including two big balconies but there wasn't really anything soothing or peaceful about the room. It was hard to plug in devices in the living area and the lighting was really bright.
I would not suggest anyone vacation here for a long period. I think it is designed mainly for big groups from Asia.
It's just off a main road. There isn't anything scenic about the area either.
There were just two restaurants open and the spa was still in a hotel room.
Breakfast was fine but you aren't going to mistake it for a Park Hyatt or St. Regis buffet.
Room service dinner was acceptable though basic.
The pool is super long and I mean super long - I was told the longest or biggest in Vietnam. I never saw anyone in it.
The ocean never had anyone either. The beach looked clean enough and there was some surf. In contrast to the Four Seasons down the road, there did not seem to be any services such as beach chairs, water toys or waitstaff.
For Vietnam, I also thought it was pricey. Airport transfers were something like $45 each way and a car/driver was about the same per hour.
For us it was nice to use points to see Hoi An.