Originally Posted by
pdbarham
Checking out in the morning and reaching out to FT to see how I should handle this. Is this a free nights worth of points for the mixup? How big of an issue is this?
I definitely agree with you checking out. I would approach the management of the hotel about this, as any security issue needs to be taken seriously.
As for any remedy, a one-night refund in cash or points seems reasonable. This was the remedy received (after a battle) when my mother had a very similar issue at a hotel in Austria.
Your first action should be an e-mail to the hotel's general manager. If you get no satisfaction from this, approach the relevant chain's customer relations department (assuming this is a chain hotel).
I would have no compunction whatsoever about requesting to be compensated. Barging into a guest's bedroom at midnight is not an insignificant issue.