Just wanted to recount my experience with the Emirates customer services team earlier today.

I am booked to travel LHR-DXB-BKK on Friday 3 March on EK32 & EK372.

A couple of hours ago, I received a sms advising me that my flight had been cancelled and that the cs team are in the process of re-booking my flight. I contacted them via the web chat app' some 10 minutes after receipt of the sms to find that they had already wait-listed me on EK004 some 80 minutes after my planned departure from LHR. They also apologised for the cancellation even though the awaful weather we re experiencing here in London is of course, wholly outside of their control!

very impressed with the service so far especially as I am just a lowly gold!!!