BA's services cancelled from 25 March 2018 to 30 June/1 July 2018/
I'll put down the customer guidelines below, but the formal policy is that First redemptions rebook into QR business, however you can rebook to final destinations on alternative routes on BA and remain in First. WTP downgrades to QR economy.
Advice for British Airways-125 ticketed customers whose BA flight is CANCELLEDFlights/Dates affected
BA123 LHR-DOH 25 March – 30 June 2018
BA122 DOH-LHR 26 March – 01 July 2018
Tickets issued by
27 February 2018
Rebook on BA
Use options from Conditions of Carriage –
BA Cancellations
Rebook on QR
Please
ignore Options 5 and 6 from Conditions of Carriage –
BA Cancellations
The following rebooking allowance is available onto
BA*QR/QR services.
Rebook ONLY:-
LHR-DOH BA7006 (QR6) or BA7014 (QR16)
DOH-LHR BA7005 (QR5) or BA7015 (QR15)
Rebook into
lowest class in the
same cabin either
3 days before or up to 3 days after the original travel date.
IMPORTANT:- All reissues onto QR prime flights must include an OS QR INVOL AGMNT BA
- Z class Redemptions MUST be rebooked intoQR’s Business cabin in the lowest class available. Ticket will need to be requoted with Avios differential refunded.
- WT+ customers must be rebooked into Economy cabin lowest class available. Advise customers to claim a downgrade refund post travel OR follow BA’s guideline for Cabin Closures
- Exception for F and A class customers – rebook onto any BA*QR service between LHR and DOH, lowest available in the First class cabin
- For any Business or Economy cabincustomers with an onward connection,please offer the above designated services first but if these do not connect then you may rebook onto a more suitable BA*QR (QR) LHR-DOH-LHR service. Rebook into lowest class in the same cabin either 3 days before or up to 3 days after the original travel date.
Rerouting option
For any BA-125 ticketed customer on a BA, BA*QR or QR multi-sector journey through LON or DOH where a more direct route is also available on either a British Airways or Qatar Airways operated flight.
Examples:
A customer travelling LHR BA DOH QR HKG on a cancelled flight may book on a direct LHR-HKG British Airways operated flight.
A customer travelling CDG BA LHR BA DOH on a cancelled flight may book on a direct CDG - DOH Qatar Airways operated flight.
Rebook the
lowest class in the
same cabin either 3 days before or up to 3 days after the original date of travel
Origin/Destination/Stopover changes
Yes - as per Option 7 from Conditions of Carriage –
BA Cancellations
Refunds Allowed
Yes - as per Conditions of Carriage
Redemptions Included
Yes
Available for Trade
Yes
Important Info- Visas may be required for the connecting point, these are the responsibility of the customer
- one involuntary ticket change allowed
Important
Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.
Contact Centre Staff – Use ATU- Please use Amadeus Ticket Update (ATU) to Involuntary Reissue e-tickets. This functionality allows e-tickets to be changed and reissued without any additional collection.
- Customers ticketed in World Traveller Plus who are downgraded to Economy should be advised to claim a refund on their return. Ensure remarks to show the customer has been downgraded