Originally Posted by
shawneve
Award booking - I know you can cancel/refund one of the pax online (or with agent) and keep rest of the pax.
But can you make a change to just one of the pax keeping them in the PNR?
ie remove a departure or return portion making it a one way trip for just one pax?
My guess is you have to cancel the whole trip for that pax and rebook as a one-way separate booking.
Can you even change a single passenger return trip to a one way without cancelling and rebooking?
If you make a change that is only applicable to one of the passengers then they will be divided off and given their own PNR. You cannot keep them on the same PNR if only they are maing changes. It's not a policy thing but the way the reservations systems are set up.