Originally Posted by OliverB

I called HH customer service who made some calls, acknowledged the error, and confirmed that it'd be resolved within 24hrs. I'm a bit annoyed because I actually had a stay tonight and of course, my status was never recognized. It was just a one-night business stay so I don't care too much, but talk about lousy timing. My Ritz status also dropped and I have an upcoming stay in Tokyo in 3.5 weeks so I'm really glad that I noticed this.