You might be coming at this from the mindset of a hotel who controls all the units and has a standard that is to be consistently maintained. The poster said that the units were individually owned and that maintenance was the responsibility of the owner. The unit they were assigned had not been maintained and likely shouldn't even have been rented. I hadn't heard of a situation like this before and I found it educational. We were at a Marriott managed property in Costa Rica in the last week where I heard similar about the larger units. I spoke to a woman who was unhappy about their large unit. She said the owners should not have been allowed to rent it thru the hotel. We've just had an owner at the Fiji Hilton respond who acknowledges issues 2 years ago but who believes they are now resolved.