Originally Posted by
gooselee
Is there somewhere other than this thread/support forum we should be reporting issues? This is a rather dismissive tone to take with the users who are helping generate IB's ad revenue AND who care enough to give feedback that could help improve overall performance/experience.
All I can tell you is that for at least one of your end-users, the same issues are occurring across multiple desktop browsers and devices. 15%-20% of the time the site works just fine. The other 80%-85% of the time it won't load or is slow to the point of being unusable. However, none of these issues persist when I load/use the site in its mobile format and they certainly don't occur on any other sites I visit (including other web forums). That is my issue report - if more testing is necessary, I'd expect IB to have a paid technical team ready to do that (and with the necessary time, access, and expertise).
FT is informative, sure, but ultimately it's a leisure activity that I'm happy to "pay" for by allowing reasonable ads to display at me. If what we're really saying is that the cases are few or minor enough that IB is willing to ignore them and lose users (or have us activate ad blockers and lose that revenue), I suppose that's your call to make.
I feel your frustration with the issue you are seeing, but clearly this is the place to report these issues, as you have done. We are clearly working with whoever is reporting them, as indicated by our constant replies here. I realize it can be frustrating to have the same issue reoccur over time with no apparent resolution. But that doesn't mean nothing is being done. As I stated, this is a very difficult issue to even reproduce (we can't), which is the first step to fixing it, if it is on our end. We are giving out all the guidance we know to give so far, which is to change browsers, clear cache, clear cookies. Other than that, we've reported this issue to the appropriate teams who can actually try to fix this (I cannot). Let me know if there's anything else we can do for you.