Originally Posted by
IBobi
A major issue is, this is only happening to a handful of people. We are getting no other reports outside of this thread, and you can see how few there are. This indicates that it is either a very small edge case with FT, or it's your browser.
If you have not already, clear your cache and FT cookies. Try a different browser and see if this persists. This is not at all a widespread issue, and even if it is on our end, therefore it will be difficult to resolve.
Is there somewhere other than this thread/support forum we should be reporting issues? This is a rather dismissive tone to take with the users who are helping generate IB's ad revenue AND who care enough to give feedback that could help improve overall performance/experience.
All I can tell you is that for at least one of your end-users, the same issues are occurring across multiple desktop browsers and devices. 15%-20% of the time the site works just fine. The other 80%-85% of the time it won't load or is slow to the point of being unusable. However, none of these issues persist when I load/use the site in its mobile format and they certainly don't occur on any other sites I visit (including other web forums). That is my issue report - if more testing is necessary, I'd expect IB to have a paid technical team ready to do that (and with the necessary time, access, and expertise).
FT is informative, sure, but ultimately it's a leisure activity that I'm happy to "pay" for by allowing reasonable ads to display at me. If what we're really saying is that the cases are few or minor enough that IB is willing to ignore them and lose users (or have us activate ad blockers and lose that revenue), I suppose that's your call to make.