Originally Posted by
PDX4MSU
I’ve emailed alaskaair.com. We’ll see what response I get.
Here is the response I received:
"Thank you for sharing your comments regarding our upgrade system and issues that need to be corrected. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
PDX4MSU, I apologize for your frustration and applaud your integrity in not wanting to deny an elite member higher on the upgrade list by using a Gold Guest Upgrade Certificate to take the available seat. I do know our IT Developers are trying to fix this and it is high priority. As a customer service gesture, I am including a Discount Code ($100)."