Old Feb 27, 18, 1:43 pm
  #444  
PETER01
Ambassador, British Airways Executive Club
 
Join Date: Feb 2008
Location: UK
Programs: BA Gold, Mucci
Posts: 7,980
Originally Posted by T8191 View Post
LGW, Gate 13. Yesterday, BA2263 to KIN in CW. An absolute uncontrolled farce.

Group 1 on our BPs, of course, And at the entrance to the holding pen are 3 desk Agents checking documentation - one for the ‘Priority Gang’. So far so good. However, we then enter this VERY large holding area with no signage whatsoever. We position at the far end (near the door to the airbridge) and wait.

The speakers at this end of the pen aren’t working properly, and cut out after the first words from the Agents back there where we entered. But we know the script!

Eventually one Agent comes to the boarding end of the holding area, opens the door to the airbridge and ushers through the small handful of assistance pax. She then heads back to the entry area, leaving the door open and, of course, unattended. After a couple of minutes, a handful of pax decided this must be their opportunity to start boarding, so they head off down the airbridge. Cue everyone (J, Y, W, Gold, Silbver, Bronze, Blue and Nil) just self-boarding en masse.*

No announcements, no signage, no control, no priorities ... just simple chaos. Disgraceful, IMO.

* We anticipated the scenario, and self-boarded in the first dozen or two
Sounds like a poor experience but has LGW actually started the new group boarding system yet? Was there Priority Entry/Boarding at the initial check?

Reading through the thread there seems to be no Group 1,2 3 signs etc at LGW and I can't see many reports on here or LGW in the Wiki where the airports are listed.

Sounds like the staff didn't have proper control by leaving a door open all you need is a few to go and like sheep........ people will follow. As others have said the only way they can improve things until it's all across the board is to report it back to BA.

Your sense of anticipation was good though
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