FlyerTalk Forums - View Single Post - Business Extra ("ExtrAA") Program (master thread)
Old Feb 27, 2018, 10:28 am
  #449  
aisleorwindow
Used to be 'g_leyser'
 
Join Date: Jul 2002
Location: Brandon Johnson International Airport (expect delays)
Programs: AA PlatPro, HH Gold, Bonvoy Gold, IHG Plat, Reno Air MEGA Platinum
Posts: 10,010
Originally Posted by dickinson
I booked the ticket on the AA website, there was no other party involved. I tried twice, once on the reservations line and once with Business Extra customer service, and both times was told the change fee is waived only when upfaring to first class, not to another class of economy. This fee had not been charged to me in the past, so it may be a recent change. I don't complain on this board a lot, but I really feel this charge is excessive and unreasonable.
HUACA

That's not right. You should be able to do this with the Business Extra desk for no change fee.
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