FlyerTalk Forums - View Single Post - Business Extra ("ExtrAA") Program (master thread)
Old Feb 27, 2018, 8:38 am
  #448  
dickinson
 
Join Date: Oct 2006
Programs: AA EXP
Posts: 1,634
Originally Posted by DMPHL
There shouldn't be a $200 per ticket change fee, unless you're booking through a travel agent who charges it regardless. If you want to have AA do it directly, just make sure to mention the actual word upfare...I believe there is actually an upfare code that they put into the system when re-issuing the ticket that should waive the change fee. Travel agents should be able to do this, as well in SABRE.

You can also call Reservations and request a fare in a particular fare bucket.
I booked the ticket on the AA website, there was no other party involved. I tried twice, once on the reservations line and once with Business Extra customer service, and both times was told the change fee is waived only when upfaring to first class, not to another class of economy. This fee had not been charged to me in the past, so it may be a recent change. I don't complain on this board a lot, but I really feel this charge is excessive and unreasonable.
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