Originally Posted by
BinSabai
dinbangkok, are you satisfied with the response?
I'm fine with it. It's well written and I'm not seeking any kind of compensation as after all I didn't suffer any material loss in the end. I have written before with compliments on service and will always make a point of doing so if I feel the service warrants comment. I hope with regard to London ground staff that they take it as seriously as they suggest they do as it seriously lets them down in a city which I'd imagine is extremely important to them.