dinbangkok

I stand corrected, you are absolutely right BinSabai

Here's the response I received this morning:

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Thank you for your email regarding your flights on board (London-Bangkok-Jakarta) on 8 and 9 February 2018.

It is delightful to receive such a commendation of our in-flight service on board TG433 from Bangkok to Jakarta on 9 February 2018 and to learn that particular aspects of service of our London ticketing office added an extra sparkle to your experience during your flight on this occasion. Your appreciative email is a form of recognition for our staff’s outstanding work, and will be forwarded to the relevant department in acknowledgement of the quality of their performance.

However, we are very concerned to learn that there was the disruption of your experience while checking in for your flight TG911 from London to Bangkok on 8 February 2018. We quite understand how frustrating it was for you in the circumstances and please accept our sincere apology for the inconvenience caused. We do value your comments and will direct them to the responsible units for their attention, so that they will look into the matter and take action as necessary. Indeed, we do appreciate your taking the time to write as it is through such feedback we are able to monitor our service.

It is a privilege and joy to provide service to you. We look forward to your continued patronage and trust that your next flight with THAI will be pleasant and comfortable as much as possible.


Sincerely yours,


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