Originally Posted by Cambo

The biggest fail seems to be the on-board preparation: The whole hot meal part comes as a package, including the nan in one go. Ie, the dish with the rice, the alu lid on top, the nan again on top of that and then the whole covered/sealed with alu foil. THIS WHOLE ASSEMBLY HAS TO GO into the oven for heating and when you unpack (yourself!) to eat, you have a hot nan (initially feeling a little watery, though that'll go away within 10-15 seconds), and a nice rice with sauce meal (without being dried out).

What seems to have happened for you is, they removed the alu foil and the nan and put the dish with lid in the oven. Than you get moisture/steam leakage and the rice dries out. And the nan is simply not sufficiently prepared (ie hard/chewy, effectively uncooked, half raw)......