Originally Posted by
cxfan1960
I always got an apology from CX when I was op-upped.
I still remember my very first upgrade by CX when I was still a student at LHR lounge. They asked for my boarding pass and tear it apart without saying anything LOL I was literally shocked until after maybe 30 seconds they handed me a new boarding pass. Maybe no need to apologise but proper notification would be great.