Originally Posted by PayItForward

Worse than IHG?
I agree SPG is usually fantastic at 80/20 but Marriott is a 50/50.
Hilton for me is maybe a 70/30
But all the chains have their share of poor properties and each property have their own weak links.
At the end of the day, I believe in judging each property on its own merits and try to avoid broad judgement across chain over a few bad apples.
And I will go as far as to consider each incident on its own and not label a property with 1 single stay experience.
Even Apple has devices failing right out of the box
The most critical is always how service recovery is handled after a feedback / incident.