I had a flight canceled way back in November, that they never informed me about. I've been trying to get EU 261 since then, sent a complaint through the website, didn't hear anything. I called in January, I was told it was being handled by their "Swiss office," because I'm based in Switzerland. Been another month since then, so I've started trying to call again. I always get tossed around just trying to find the complaints department, today I've tried calling and have been disconnected 3 times. Agents tell me to press 4 in the menu, but 4 says its for internet support and still sends me to the booking department. This is getting ridiculous, is there any other way I can talk to someone, or a direct line to the complaints department?

Otherwise I'm going to submit a 261 form to the Swiss authorities.