what did you end up doing? You should get the survey request for the twitter interaction but I'd call in to handle that (if possible) once I got that pushback instead of trying to go back and forth on twitter.
Called the Diamond desk and was taking care of. Was in a meeting and hoping to take care of over twitter but I just stepped out and made the call when it was clear the Twitter team (including supervisor) was not going to understand their own rules.
Here was their response after my single push back of referencing the rules and asking them to check with a supervisor:
I asked a supervisor before I responded to you, because I was unable to process it. The supervisor is the one that told me that you're not eligible. I would suggest contacting the Diamond Desk, to see if they're able to assist you.