Originally Posted by DuMaInSin

I stayed in an IBIS in Germany recently and had selected fast check out. I got an email with the bill attached for review early in the morning. I checked and all was fine so when leaving the hotel I just dropped my key card at the reception. About an hour later I received an email with the final bill. They had added two breakfasts to the bill, although I had booked for 1 person and had stayed alone and most importantly had not taken any breakfast. I had to call the hotel to get it rectified. They did, but it was annoying nevertheless.

My company has gone all digital for expense claims, so I do prefer digital receipts and bills so that I don't need to scan them. But this procedure at Accor is far from perfect and next time I will likely not select fast check out and request to get to see the bill in whatever form before paying.