Originally Posted by
zarkov505
I'd forward this report to TG. The service you describe from the LHR contracted personnel is not remotely the kind of service I'd expect from TG, and it is not something I'd expect them to consider acceptable.
I emailed them today and will let everyone know their response (I also complimented them on the excellent service I received from the London reservations office and the BKK-CGK cabin crew). The new LHR agents need to seriously up their game and I think it's a BIG mistake that there don't seem to be any native Thai speakers there now either. First impressions count.