Combining Suite Upgrades with Virtuoso Upgrades?
I have just booked a stay at the Fairmont Miramar in Santa Monica.
I booked a base level room, and used a suite upgrade to move to the Pallisade Suite (the designated suite upgrade category). The Virtuoso rate comes with an 'Upgrade at time of booking,' however the hotel is stating that that upgrade will not be valid, because I am using a certificate.
I had come to expect that Virtuoso upgrades (and likely similar AMEX FHR upgrades) were valid no matter whether an FPC certificate is used or not, so this surprised me.
Does anyone have any experience with this at Miramar or other Fairmont hotels? Has this changed in the past year?