Originally Posted by
stut
No, Ealing Broadway is a TfL run station, rather than GWR. As the heavy rail service is local rather than inter-city, the platform dispatch is automated, so you're not guaranteed to find anyone there either. I think your best bet is to stand at the foot of the stair and look in need of help!
Thanks! I might have to do that!
I reached out to a GWR rep on FB messenger. He gave me a link to request assistance 24 hours in advance. He said that if my flight is delayed or I'm delayed at immigration and miss that train, I can ask an agent at the Heathrow Connect ticket window area to contact Ealing Broadway for me to notify them of my delay and which train I'll be on. I would assume the agent would tell me which car to board so they can locate me quickly.