Originally Posted by
gnomey
I believe cancellation of award LH flight costs 50 Euros, but is there a deadline in which you should cancel your award ticket (to avoid more fees or penalty)? like 48h before flight, 1 week before flight etc?
And am i right you must call M&M up to cancel the LH flight? cannot cancel online even though you previously book the award flight online ?
Awards can be refunded even after a no-show upto one year after the date of issue. You do not need to cancel before departure, although it is a courtesy to the airline to free up a seat that would be otherwise blocked for you.
You can refund awards in the LH app. I would still call in though, so things are processed correctly.