Originally Posted by
Tintin_on_the_road
Initially I hoped that my mother would receive an apology from BA after they have done the investigation. And still, I would be more than happy if they would acknowledge the issue that happened in their catering, and apologise.
(I am aware that even considering legal or media route is like shooting flies with shotgun, so maybe should just move one as some have already pointed out.)
it depends, maybe you could ask o do a Data Subject Access Request. BA don’t or didn’t charge the £10 fee but you have to request the form for this via Customer Relations for some reason, Ask for everything but not limited to inflight records from IPad and all communications regarding this, See what it says and if the CSD hasn’t documented the matter sufficiently (unlikely) then ask why the records are in accurate if the notes do document it ask what investigators have taken place to investigate and refute comments.
Very much sledge hammer to crack a nut approach indeed yiu may find from speaking calmly to customer relations it might be reinvestigated. Bearing in mind if you are not the Data Subject as it didn’t affect your you’d need the written authority of that person to pursue on your behalf. In cases where I’ve had a deadlock and gone down this route it usually gets them to refocus. Sorry that you had this experience thought.