Thanks for the replies so far.
I have no hope of receiving anything from BoA, still waiting for their reply though. I might offer the case to a claims company if Iberia keeps denying responsibility.
Originally Posted by
Often1
If OP's statement that he was at the MAD-MUC departure gate at "like 5 minutes" before boarding, e.g. 15:20, for a 15:55 flight, he is entitled to collect EC 261/2004 denied boarding compensation for EUR 250 for a Type 1 flight.
It is true that I was at the gate perfectly in time, but I'm afraid Iberia will dispute this and I have no real way to prove it. I had a very frustrating experience at the gate which I left out in the first post to keep it simple. The lady at the gate told me to wait a few minutes after my boarding pass couldn't be scanned. While waiting I overheard that she gave my seat to a person who was waiting at the gate too. Only after questioning her she revealed that I wouldn't be able to board and had to go to CS.
Originally Posted by
Often1
This issue was addressed in non-binding guidance issued by the EC in 2016. The specific issue is the act of offloading a passenger because it is believed that he will misconnect, but where he does not actually misconnect. So long as the passenger makes it to the departure gate by the prescribed cut off, he is due compensation. If IB believes that it needs more than 20 minutes to process standbys, it is free to require passengers to be at the gate by T-30 or longer, but it does not. IB could have processed all of the standby paperwork and simply held it. Had OP not turned up, it could have boarded the standbys and avoided compensation.
Do you have more information or a link to the guidance issued by the EC by any chance? I would like to confront Iberia with it