Originally Posted by
Often1
Choice is not known for customer service. So, just forget it for purposes of anything other than remembering not to use it.
Not that you should have to, but I would always call the property directly for an immediate arrival. Even if there was space, you do want to know what you are getting for a room and it may not be the Presidential Suite.
Agreed. However, I called immediately after I made the reservation to book the shuttle. One would think that was their opportunity to tell me there was a problem.
I also take your point about Choice and CS, and actually don't expect anything will come of this.
I tried leaving a review on the website, but of course cannot since they filter based on actual stays. Posting a rant on FT was my next best hope for impacting the property.