Originally Posted by
writerguyfl
Technically, it's not your data. Your mother voluntarily signed up for a Skymiles account (using your help). You may disagree, but I think it's a positive that Delta won't delete an account solely based on someone saying the account holder is deceased.
I'd probably skip emails or sending messages online. Those are easy to get misinterpreted. Call. If the person doesn't understand your request, you can discuss it immediately. You may not get the account deleted (without providing the death certificate), but they should be able to address the promotional emails.
From the Cookies, Privacy & Security page of the Delta website:
"How Do I Opt Out of Being Contacted by Delta for Promotional Purposes?
• You may call our Customer Care Offices at +1-404-773-0305 if you have any questions about changing your contact preference or require assistance in removing your name from our subscription lists."
Source:
https://www.delta.com/content/www/en...-security.html
Well, here's what Delta's website has to say:
"Account Deletion & Mileage Expiration
Under the SkyMiles Mileage Expiration policy, miles do not expire.
Delta reserves the right to deactivate or close an account under the following circumstances:
Fraudulent activity occurs.
A Member requests an account closure.
A Member is deceased.
A Member does not respond to repeated communication attempts regarding the status of his/her account.
A Member resides in or relocates to a country where membership is prohibited under applicable law.
A Member violates the terms of this Membership Guide and Program Rules."
1. No one has responded to repeated attempts at communication regarding the account from the email address registered to the account (an email initiated by me to Delta informing them the member is dead is not the same as a response to their emails about the account)
2. Logged into Mom's account I requested it be closed, and as executor of her estate I have right to act on her behalf in legal matters
3. Over the course of 8 years Delta has repeatedly been informed the member is deceased, it wasn't a single, one-off communication
Three criteria for closing the account have been met and Delta's response is a semi-literate email demanding a death certificate.