Originally Posted by BackOfTheBus
I guess maybe I've gotten to spolied by low fares... on the other hand, a roundtrip from AMS to TPA is $500+tax in June, so US was not being overly generous at a time of need.
Honestly, $500 + tax to Europe in June is a LOW fare! During the winter months, it's an average fare, but over the summer when demand is out of control (which apparently this summer demand to Europe is really high) it's quite cheap. My guess, too, is that US's flights were at or near capacity, so helping you out may not even have been an option. Remember, even if US could have worked with you per policy, there's no guarantee they could have per availability. Some folks are traveling on B, Y, J, etc. fares, and so US would naturally leave some seats for those buying tickets in those fare buckets that want to change their flights.
Did you actually look at ITN or some other site to see what was available on US?