Originally Posted by Ned1968

LHR to MCT is over £3,300 return in First - that's £1,650 plus each way. It isn't unreasonable to expect that when you pay £1,650 that everything works, that you get good service, and eat and drink well. These are basic things. If the interior light in my car doesn't work I fix it; BA has an army of people to fix things when they break. If a professional designer creates something that is too fragile for daily use, then change it (and sack the designer). It is simply unacceptable and says "BA don't really care"