Originally Posted by
MSPeconomist
If someone is using a travel agent, they shouldn't need telephone contact numbers for airlines.
The incident seems to violate UA's post-Dao policy of not removing passengers who have boarded. Moreover, IIRC the Dao flight had been delayed in order to permit those crew to fly, so UA does sometimes delay flights in order to permit some people to travel, although a better example using revenue passengers would be when flights are held for connecting customers coming from delayed flights.
It doesn't. She didn't have a valid ticket, therefore, she was no longer a passenger. Without a valid ticket, the passenger has never agreed to the same terms and conditions a normal passenger has, in regards to liability, among other things.