Well...

My Noi experience is rather limited so far with only two stays, but I never saw anyone at the Cliff pool, team or guest, so it was unattended indeed. That said, enjoyed the pool greatly and stunning location for a private dinner for example.

Aman has fewer SOPs compared to, let’s say, FS — and you’d be surprised that many outlets are not always staffed the way one would think, but Aman service is incredibly intuitive so if they notice you are going to use the Cliff pool you mostly receive stellar service, as they adapt and even intuitively anticipate your needs. I would mention it to Joy when she is doing her rounds.

I felt Amanoi was amongst the best Aman̶r̶̶e̶̶s̶̶o̶̶r̶̶t̶̶s̶ when I last stayed, with incredible service and care, although they certainly had challenges with some team members (I myself had a major incident I did not tell management), but I would never say they are not trained well or do not care.

Aman usually does not nickel and dime, but a 40 USD fish main course is in line with luxury resort pricing in remote locations, they are now considered one of the world top resorts (see 2017 Gallivanter’s Guide Awards for Excellence) and see fit to make that revenue for their owners.

I don’t want to question your experience as I think it is perfectly adequate to make these comments, but I feel we’re missing part of the story. I would really love to know if Joy, Nicolas, Richard were on property and what they reaction was. Reading your assessment gives the impression you were disappointed, sure they must have noticed as I don’t know of any team being closer to their guests. What did Nicolas say when you felt his response was lacking/fake?