Originally Posted by bocastephen

What Kirby doesn't understand is a higher quality product can drive incremental revenue - this is something Larry K at Continental understood - any enhancement was on the table where they could spend $1 and get back $1.10 - and anything that saved 0.10 and cost them 0.25 in lost revenue was off the table, and not only that, they involved customers in their analysis of what could work and what would not. Things were slashed, we complained, they finally engaged, we discussed, and things started changing for the better until the useless Board threw him out in favor of Smisek.

Kirby is like Smisek - slash everything down to the mean, or just below it, review how the public reacts, and then keep slashing until someone can quantify a loss of bookings, revenue or contracts - only an idiot does business this way. Looking at how things are going back at AA with this old boss in charge, and how the employees are now being treated over there, it looks like Oscar hired just one of those idiots.