Originally Posted by
Often1
This is a simple travel insurance claim. Why should the property take the financial hit when that is what insurance is for?
It's simply a customer service issue. They are under no obligation to do so but it would be a nice gesture to or at least allow the OP to move the reservation to a different date. And also its not like the OP didn't call in advance and was following the guidance of the hotel (although it is unclear from the post what, if anything they promised).