I am on RDU-SEA right now. Was puzzled why I did not clear (Gold 75K).

For several days, and through last night 10 hours before takeoff, there were 5 seats in FC available per the AS agent. She thought that they were holding them for paid UGs maybe...but isn't this counter to AS policy?

At that time, 10 hours ago, I was 2 on the upgrade list. They only cleared one, so I'm thinking it's either I was skipped, or they did solicit paid UGs first. (Flying solo no companion, should have been simple).

Related...if it's an AS goof, is there a recommended, polite way to request miles that is somewhat effective? I was debating shooting a quick, cordial email to Alaska Listens...,